Citrin Cooperman
Senior Instructional Designer (2021 - Present)
Technical Capability & Governance: Spearheaded the firm-wide initiative for NASBA/QAS accreditation of self-study programs; engineered the instructional standards and competency frameworks required to validate technical proficiency for 3,000+ attorneys and accountants.
AI Adoption: Integrating Generative AI (Gemini, ChatGPT, CoPilot, Synthesia) into the content lifecycle to automate technical documentation workflows and multimedia learning objects increasing "time-to-content" velocity.
Stakeholder & Strategy Alignment: Partner with Practice Leaders and SMEs to translate complex auditing, tax law, and business procedural roadmaps into scalable, "concept-to-capability" learning ecosystems.
Data Analysis & Iteration: Analyze quantitative learner data and transfer-of-learning metrics to iterate on technical curricula, directly improving practitioner capability and service-line ROI.
New Jersey Institute of Technology
Instructional Designer (2018 - 2021)
Enterprise SaaS Migration: Directed the university-wide transition from Moodle to Canvas LMS; managed API integrations, user provisioning, and the technical enablement roadmap for an enterprise population of 11,000+ users.
Digital Transformation & Resilience: Orchestrated the emergency 2020 pivot to remote learning for 300+ faculty and 11,000+ students; recognized with the "Overseers Excellence in Service Award" for critical systems leadership during an intensive transition.
STEM Technical Liaison: Served as the primary technical interface for the College of Engineering and College of Computing; partnered with faculty to translate high-level science and engineering curricula into scalable digital learning solutions.
Technical Systems Enablement: Designed and deployed role-based enablement programs for advanced enterprise technologies (Kaltura, WebEx, Respondus), driving digital literacy and technology confidence across a high-fluency academic workforce.
MATC Group, Inc.
Lead Technical Writer (2017 - 2018)
Process Workflow Documentation: Orchestrated business operating procedures and process workflows for mortgage financing software; translated complex financial technicalities into accessible job aids and manuals.
Technical Content Strategy: Partnered with stakeholders to document end-to-end software process workflows, ensuring technical accuracy and operational consistency across enterprise-level financial tools.
State of New Jersey
Program Manager (2007 - 2016)
Regulatory Compliance (NJDEP & NJMVC): Managed state-level environmental and occupational health & safety auditing ensuring adherence to technical standards and regulatory requirements.
Field Training & Outreach (NJDOH): Developed and delivered occupational health training for public sector workgroups and first responders, translating dense technical regulations into actionable performance playbooks and digital support materials.
Leadership (NJDEP): Directed a team of professionals to implement high-stakes safety programs, medical surveillance, and hazard assessments across multiple state agencies.
Methodologies: Agile, ADDIE, 4-MAT, Gagne
E-Learning: Articulate 360, Storyline 360, Rise 360, Review 360
Video: Camtasia, Synthesia
Standards: SCORM, xAPI
Design: Figma (Foundational), Canva (Foundational)
LMS Administration: Canvas, LCVista
Platforms: Zoom, WebEx, Teams
Generative AI Prompt Engineering: Gemini, ChatGPT, CoPilot
AI-Assisted Content Development: Synthesia, Articulate 360
ITIL Foundations: IT Service Management
Project Management
Stakeholder Management
Technical Writing: Adobe, Google Workspace, Microsoft 365
Collaboration: Teams, Zoom, WebEx, Slack
New Jersey Institute of Technology (NJIT)
Class of 2018
New Jersey Institute of Technology (NJIT)
Class of 2008
New Jersey Institute of Technology (NJIT)
Class of 2003
University of California, Los Angeles (UCLA) Extension
Earned with Distinction 2013